Customer Service and Logistics Coordinator

il y a 3 jours

Beaune, Bourgogne-Franche-Comté, France Château de Pommard Temps plein
Job Title: Customer Care and Delivery Coordinator

At Château de Pommard, we are seeking a highly skilled and experienced Customer Care and Delivery Coordinator to join our team. As a key member of our logistics and customer service department, you will be responsible for ensuring the smooth delivery of our wines worldwide, while providing exceptional customer service and support.

Key Responsibilities:
  • Logistics and Delivery Management: Manage and follow all shipments according to customer requirements to ensure the highest level of satisfaction.
  • Documentation and Compliance: Prepare documentation for goods movement in compliance with international regulations.
  • Inventory Management: Monitor wine stocks, dry stocks, and inventories.
  • Supplier and Carrier Management: Communicate and negotiate with suppliers and carriers to ensure complete coverage and maximum efficiency.
  • Customs and Legislation: Keep up to date with the latest European and international customs legislation to ensure optimal compliance.
  • Customer Care: Adhere to our internal Customer Care procedures and ensure that they are updated.
  • Order Monitoring: Ensure order monitoring for our customers worldwide (delivery follow-up, change of address, etc.).
  • Claims and Disputes: Deal with claims and disputes relating to orders.
  • Customer Support: Support customers with their requests.
  • Service Improvement: Identify service malfunctions and work with the Customer Care and Delivery Manager to implement corrective actions.
  • Team Collaboration: Act as the interface between logistics, sales, marketing, and technology departments.
  • Reporting: Elaborate monthly and annual reporting to the Customer Care and Delivery Manager.
  • Continuous Improvement: Participate in the continuous improvement of the service.
Qualifications:
  • Education: Bachelors and/or Masters degree in Logistics, Business, or Order Management.
  • Experience: 3+ years of demonstrated Logistics/Supply Chain Coordinator/Customer Service experience within an international context.
  • Skills: Experience in CRM software such as Salesforce and comfortable with IT tools in general. Organization, rigor, eye for detail, and problem-solving skills. Excellent interpersonal skills and team spirit. Strong sense of Customer satisfaction. Fluent in spoken and written English and French is key.
Additional Information:

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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