Reservations Coordinator

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Accor Reservations Coordinator Job Description

Job Summary:

We are seeking a highly skilled Reservations Coordinator to join our team at Accor. As a key member of our Reservations Department, you will be responsible for providing exceptional customer service and ensuring seamless reservations experiences for our guests.

Key Responsibilities:

- Review and process reservations made each day, ensuring accuracy and attention to detail
- Process special billing requests and ensure timely communication with guests
- Monitor room inventory and notify the Reservations Manager of any changes
- Run daily reports and complete shift task lists
- Collaborate with the Sales team to coordinate group bookings and ensure smooth execution
- Liaise with travel agents and other stakeholders to provide excellent customer service

Requirements:

- Minimum 1 year of experience as a reservations agent or 2 years in a customer service position
- Strong understanding of hospitality operations and Property Management Systems (PMS)
- Excellent communication and organizational skills
- Ability to work effectively in a team environment and independently

What We Offer:

- Competitive hourly rate of $35.00
- Opportunities for growth and development within the company
- Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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