Technical Support Specialist

il y a 1 jour


Puteaux, Île-de-France Consort Group Temps plein
Job Opportunity:

We are seeking a skilled Technical Support Specialist to join our team at Consort Group.

Key Responsibilities:
  • Provide technical assistance and support to users via various communication channels.
  • Collaborate with service desk technicians to ensure seamless issue resolution.
  • Act as the primary point of contact for technical inquiries and concerns.
  • Diagnose and resolve technical issues related to hardware, software, and network infrastructure.
  • Escalate complex incidents to senior technical staff when necessary.
  • Ensure timely follow-up on incidents and maintain user satisfaction.
  • Assist in the setup, configuration, and maintenance of IT equipment.
  • Document technical reports and procedures to improve knowledge sharing.
  • Contribute to process improvement initiatives and documentation.
  • Support the team leader in reporting and team management.
Requirements:

A degree in IT with experience as a Support Technician, proficiency in Windows 10, Windows 11, Office 365, Active Directory, Azure AD, Citrix, and FortiClient.

Essential Skills:
  • Excellent communication and interpersonal skills.
  • Customer-focused approach.
  • Dynamism, rigor, and analytical thinking.
  • Strong teamwork and collaboration skills.

Consort Group offers a dynamic and innovative work environment, career advancement opportunities, training, and a stimulating atmosphere. We value our employees and the community, providing a range of benefits and a strong focus on personal and professional development.


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