Client Relationship Specialist

il y a 3 jours


Malakoff, Île-de-France PROWEBCE Temps plein
About the Role

We are seeking a highly skilled and motivated Client Relationship Specialist to join our team at PROWEBCE. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assure the treatment of RGPD Edenred France and activity CSE (requests for access to personal data, rectification, opposition, portability...) on Onetrust in collaboration with the legal department and according to current regulations
  • Analyze, control, and follow up on transaction contestation files in collaboration with financial services and internal control
  • Perform daily compliance checks to ensure that client activities remain within legal boundaries
  • Qualify and track exchanges in our tools (Salesforce, Genesys...)
  • Ensure the satisfaction of our BTB and BTC clients through the achievement of objectives
Requirements

To be successful in this role, you will need to have:

  • A bac+2 degree and at least 2 years of experience in client relations at level 2, preferably in BtoB
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and provide exceptional customer service
  • Proficiency in Microsoft Office and Salesforce
What We Offer

As a Client Relationship Specialist at PROWEBCE, you will have the opportunity to work in a dynamic and innovative environment, with a team of experienced professionals. We offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and supportive work environment
  • Flexible working hours and remote work options

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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