Seller Support Specialist

il y a 4 jours

Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps plein
About the Role

We are seeking a highly motivated and talented Seller Support Advisor to join our team at Back Market. As a key member of our Seller Success Team, you will play a crucial role in ensuring the success of our sellers by providing exceptional support and guidance.

Key Responsibilities
  • Respond to seller inquiries in a timely and accurate manner via email.
  • Identify and address seller needs, providing education and support on specific features and tools.
  • Act as a mediator between internal stakeholders and sellers, ensuring seamless communication and resolution.
  • Communicate clearly and concisely, adapting your approach to meet the needs of each seller.
  • Analyze and report product malfunctions, providing actionable insights to improve our services.
  • Update internal databases with information on technical issues and valuable discussions with sellers.
  • Inform sellers about new features and functionalities, ensuring they stay up-to-date and empowered.
  • Collaborate with content managers to improve our FAQ, reducing contact rates and enhancing self-help resources.
Requirements
  • At least 1 year of experience in a customer service role, preferably in an e-commerce marketplace, with a focus on change management.
  • Previous experience in a fast-growing start-up is highly valued.
  • Proven project management skills, with success in managing deadlines, customers, and schedules.
  • Demonstrated ability to resolve issues and maintain strong relationships with customers.
  • Proven success in managing customers on a Sales, Success, or Support team.
Preferred Skills
  • Perfect fluency in English language. Any other language is a plus, particularly French, Spanish, German, or Chinese.
  • Excellent written and verbal communication skills.
  • Service orientation with the ability to break down complex concepts for anyone to understand.
  • Knowledge of important Support KPIs.
  • Tech- and data-savvy, with the ability to learn new tools quickly and deeply.
  • Attention to detail and meticulous organizational habits.
  • Superb listening skills, service mindset, and proven ability to dig deeper to solve problems.
  • Time management skills and a strong sense of urgency, ownership, and accountability.
  • Orientation toward analytics and process improvement opportunities.
Attitude
  • Proactive and energetic attitude, with a desire to be a key player on a results-oriented team in a fast-paced work environment.
  • High level of empathy, with the ability to be seen as trustworthy and reliable both internally and externally.
  • Resourceful, scrappy, and creative, with a willingness to figure out new solutions and build them for the team.
About Back Market

Back Market is a mission-driven company that empowers people to consume tech sustainably. We are committed to reducing electronic waste and promoting eco-friendly alternatives. As a member of our team, you will be part of a worldwide growing company based in Europe, the USA, and Asia, working alongside passionate experts who share their knowledge and help you develop and grow in your career.

We offer a range of benefits, including an attractive salary, equity, and a host of perks such as lunch vouchers, health insurance, relocation packages, paid time off for activism, parental benefits, flexible hours, and more. We are a remote-friendly company, offering up to 3 days of remote work per week. Join our team and be part of a fast-paced, open-minded, and friendly environment that values diversity, equity, and inclusion.

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