Hotel Reservation Specialist
il y a 3 semaines
Job Summary:
We are seeking a skilled Hotel Reservation Specialist to join our team at Accor. As a key member of our reservations department, you will be responsible for managing room bookings, ensuring high occupancy rates, and providing excellent customer service.
Key Responsibilities:
- Plan and coordinate room reservations to maximize room revenues.
- Ensure proper selling techniques and strategies are utilized to increase sales.
- Coordinate all duties and responsibilities of the reservations department to ensure accuracy and efficiency.
- Identify optimal use of resources and educate the team on best practices.
- Maintain and update corporate database, entering guest bookings to ensure accurate records.
- Provide effective support to the team to deliver excellent customer service.
- Respond to customer queries and resolve issues in a timely and efficient manner.
- Ensure the team has been trained for all safety provisions.
- Supervise and delegate work to reservation associates.
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