Reservations Sales Agent
il y a 3 semaines
Hotel Reservations Specialist
Key Responsibilities- Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all times
- Ensure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely manner
- Be fluent on all hotel products and services
- Handle emails pertaining to rooms reservations
- Prior experience working with Opera or a related systems is an advantage
- Strong interpersonal and problem solving abilities
- Ability to adapt to changing environment
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
At Accor, we're committed to providing exceptional guest experiences. As a Hotel Reservations Specialist, you'll play a key role in making this happen. If you're passionate about delivering outstanding service and have a knack for problem-solving, we'd love to hear from you.
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