Senior Customer Success Manager
il y a 3 semaines
At Corcentric, we're seeking a seasoned Senior Customer Success Manager to join our team of dedicated professionals. As a trusted advisor to our customers, you'll play a pivotal role in ensuring their ongoing success with our platform-based solutions.
The ideal candidate will possess a deep understanding of our customers' needs and be able to develop and execute tailored strategies to maximize their return on investment. With a strong focus on customer retention and growth, you'll work closely with our product, delivery, and support teams to meet customer needs and identify opportunities for growth.
Key Responsibilities:
- Serve as the primary point of contact for all post-sales activities, including customer onboarding, consultative guidance, change management, product training, and technical support.
- Cultivate strong relationships with customer executives to reinforce the strategic positioning of our solutions.
- Develop and implement long-term success roadmaps for each customer, with regular checkpoints to ensure milestones are being met.
- Monitor customer health indicators and sentiment trends, taking swift action when necessary to restore customer confidence.
- Act as the internal customer advocate, ensuring customer needs and requests are met.
Requirements:
- Bachelor's degree in business or a relevant field.
- 7+ years of experience in a customer success or account management role.
- 4+ years of experience in a SaaS environment.
- 2+ years of procure-to-pay or source-to-pay domain expertise.
- Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization.
About Corcentric:
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. We deliver software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
- Do the Right Thing
- Embrace + Drive Change
- Be Empowered
- Be Relentlessly Focused on the Customer
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