Hobart-based Reservations Coordinator – Multi-Hotel Opportunity
il y a 2 jours
Company Overview
Accor is a global leader in the hospitality industry, offering a unique work environment that welcomes and supports employees from diverse backgrounds.
The Mövenpick Hotel Hobart is our hub for this multi-hotel role, which forms part of our Reservations team, supporting multiple hotels across Tasmania and Melbourne. We are seeking an organised and exceptional individual to deliver consistently accurate and high-quality service for our clients.
We pride ourselves on making our guests feel welcome, reflecting on their exceptional experience when they arrive. This is your opportunity to be the beginning of an exceptional guest experience through our business relationships.
About the Role
As a Reservations Coordinator, you will use our hotel systems to process and input all reservations types in an accurate and efficient manner, ensuring seamless delivery of our services. You will possess strong organisational skills and ability to prioritise workflow and workload individually and across the team.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Respond to guest calls according to hotel policy and ensure an outstanding guest experience.
- Coordinate group reservations efficiently.
- Ensure arrivals list is checked daily to display correct rate and market codes.
- Accurately record data for all reservations.
This role requires previous experience in a similar role, with the ability to manage time and multitask effectively. Flexibility to work varied shifts, including weekends, is essential. An outcome-driven approach to performance and results, as well as a natural ability to build and maintain internal and external client relationships, is highly valued.
About You
- Strong communication and interpersonal skills.
- Prior experience working with Opera Cloud or related systems.
- Ability to work independently and as part of a team.
- An adaptable and proactive approach to problem-solving.
What We Offer
In return for your hard work and dedication, we offer:
- Discounted accommodation and other benefits across the Accor network.
- Great career and training opportunities with Accor.
- An opportunity to be part of a fun and supportive team who love what they do.
Please note that you will require full working rights in Australia to be eligible for this position.
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