Operations Manager
il y a 5 jours
About the Role
We are seeking a highly experienced and skilled Director of Operations to join our client, an international hotel group. As a key member of the leadership team, you will be responsible for overseeing the operational departments and ensuring that service standards are met.
Key Responsibilities
- Directly supervise Managers of operational departments, ensuring compliance with Group Policies and internal standards.
- Recruit, select, and integrate employees, providing on-the-job training and career management.
- Develop employees in their teams, taking into account each function, and replace the General Manager when needed.
- Ensure efficient management of departments, particularly budget compliance and objective achievement.
- Analyze P&L in detail monthly and report to the General Manager.
- Create up-selling strategies with operational departments to leverage sales.
- Closely monitor customers and anticipate their needs.
- Ensure group regulations and standards are applied and complied with.
Requirements
To be successful in this role, you will need to hold a Degree in Management or Hotel Management and have at least 10 years of experience in the hospitality industry, with at least 3 years in a hotel leadership position. An expatriation experience, preferably in Africa, is also required. Fluency in Portuguese and English is mandatory.
What We Offer
Our client offers a competitive package to the successful candidate.
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