Customer Success Manager EDPS

il y a 4 jours


IssylesMoulineaux, Île-de-France Edenred Temps plein
About the Role

We are seeking a highly skilled Customer Success Manager EDPS to join our team at Edenred. As a key member of our engagement team, you will be responsible for building strong relationships with internal clients and external partners to ensure they are optimizing their usage of EDPS to receive the highest ROI.

Key Responsibilities
  • Roll-out management: Onboarding new customers (Edenred business units), onboarding Merchants partners, service management, executing the global payment API platform, driving regular conversations (weekly, monthly) on business figures vs target KPI, current projects, new partners, SLAs, open tickets, resolution & prevention of short-term operational pain points, training clients to new features and new tools, relentless involvement on bug fixing.
  • Contribution to product improvement and product marketing: Collecting new requirements and ideas to feed the product roadmap of the product team, writing and presenting topics in the monthly newsletter and the quarterly Community webinars.
What You'll Gain
  • Becoming part of a truly international team embracing the digitalization challenge and enjoying this transformation every day.
  • Working in English and other languages on a continuous basis.
  • Constant interaction with clients, partners, teams around the world (12 countries covered), and travelling occasionally.
  • Taking part in critical projects, helping millions of users worldwide and generating profitable value.

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