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Technical Customer Success Manager

il y a 1 mois

Paris, Île-de-France Brevo Temps plein
Technical Customer Success Manager

Brevo is a leading Customer Relationship Management (CRM) suite that empowers organizations to connect with people using technology for their success. As a Technical Customer Success Manager, you will be responsible for managing technical portfolios and serving as the main point of contact for our enterprise clients. Your primary goal will be to resolve sophisticated technical issues that may have a costly and far-reaching impact on the client's portfolio. You will act as a strategic advisor to the client, maintaining their satisfaction and ensuring growth/retention.

Key Responsibilities:
  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
  • Adopt a data-driven approach in the management of your portfolio
  • Identify development and growth opportunities within the portfolio
  • Handle or debrief technical client issues regarding API, deliverability, or other features from Brevo's suite
  • Set clients up for success by establishing critical goals/KPIs
  • Educate clients by delivering demos and training on Brevo's product
  • Collaborate closely with the Sales and Customer Care teams and serve as the voice of the customer for the Product and Marketing team
  • Provide feedback on churn reasons and identify points of improvement to avoid it in the future
Requirements:
  • Fluent in French
  • At least 2+ years of experience in Pre-Sales, Technical Account Manager, or similar role preferably in a SaaS company
  • Experience working with RESTful technology and APIs
  • Skills in fixing network connectivity issues are a plus
  • Strong ability to understand, manage, and drive customers' needs and strategy
  • Excellent presentation, written, and oral communication skills
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
  • Data-driven and team-player
What We Offer:
  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Meal vouchers - Swile (12.5 € per day)
  • Excellent private healthcare, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health, and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155,000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks, and lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
  • ...and more
Meet Us:
  • Video interview with our HR Team
  • A first video interview with our CSM - Team Lead
  • A Technical Case Study
  • And an interview with our Team Lead CSM and Director CSM

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.