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Tiffany & Co. Client Experience Manager
il y a 1 mois
Overview
The Client Experience Manager will be responsible for driving strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences and all client gestures/gifting and in-store hospitality.
Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.
Key Responsibilities:
- Work with EMEA Client Relations team and retail partners on executing all instore events for local market
- Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
- Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
- Execute overarching client actions strategy
- Build and lead a strong client treatment strategy
- Propose client experiences based on client segmentations, objective and tailored to the various markets in the region
- Create cohesion across the region
- Support the event team with elevated client experience programs during events (at HJ events or specific market events such as Wonders)
- Be the point of contact for concierge teams during events
- Continue to elevate and enhance the end-to-end client experience while remaining true to the spirit of the Tiffany brand culture
- Lead client gifting program for Evergreen in-store client gestures (anniversaries, birthdays etc), all Events (from Regional High Jewellery to store openings), global Festive moments and regional specific gifting (ie Ramadan, MEA National Days, Easter etc)
- Manage client gifting quantities and strategy with stores/markets to ensure clients receive gifting/gestures during strategy key moments
- Responsible for client event calendar
- Responsible for the department budget and monthly management