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Tiffany & Co. Client Experience Manager

il y a 1 mois


Paris, Île-de-France Tiffany & Co. Temps plein

Overview

The Client Experience Manager will be responsible for driving strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences and all client gestures/gifting and in-store hospitality.

Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.

Key Responsibilities:

  • Work with EMEA Client Relations team and retail partners on executing all instore events for local market
  • Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
  • Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
  • Execute overarching client actions strategy
  • Build and lead a strong client treatment strategy
  • Propose client experiences based on client segmentations, objective and tailored to the various markets in the region
  • Create cohesion across the region
  • Support the event team with elevated client experience programs during events (at HJ events or specific market events such as Wonders)
  • Be the point of contact for concierge teams during events
  • Continue to elevate and enhance the end-to-end client experience while remaining true to the spirit of the Tiffany brand culture
  • Lead client gifting program for Evergreen in-store client gestures (anniversaries, birthdays etc), all Events (from Regional High Jewellery to store openings), global Festive moments and regional specific gifting (ie Ramadan, MEA National Days, Easter etc)
  • Manage client gifting quantities and strategy with stores/markets to ensure clients receive gifting/gestures during strategy key moments
  • Responsible for client event calendar
  • Responsible for the department budget and monthly management