Apprenti(e) Guest Relations
il y a 4 semaines
Vous rejoignez le service Qualité & Expérience Client de l'hôtel Pullman Paris La Défense, membre du groupe Accor. En tant qu'Apprenti(e) Guest Relations, vous aurez pour mission de garantir une expérience client exceptionnelle.
Missions- Assurer une présence charismatique dans le lobby et être l'interlocuteur/interlocutrice principal(e) de tous les clients.
- Être impliqué(e) dans toutes les communications écrites aux clients.
- Préparer les arrivées VIP et personnaliser les séjours.
- Gérer les demandes spéciales des Clients en amont, pendant et après leur séjour.
- Répondre aux commentaires Clients.
- Travailler main dans la main avec tous les services pour assurer le respect des standards de marque.
- Gérer les éventuels litiges Clients avec diplomatie et s'assurer du bon suivi de ceux-ci.
- Parfaite maîtrise du français et de l'anglais à l'oral comme à l'écrit.
- Bonne présentation, bonne élocution.
- Excellent relationnel client.
- Goût du travail en équipe et sens de l'initiative.
- Enthousiasme.
- Créativité.
- Capacité d'écoute et d'anticipation.
- Un 13ème mois (après 3 mois d'ancienneté), indemnité nourriture, prime d'intéressement (potentiel 2500 €) et de participation, plan d'épargne entreprise.
- La prise en charge de l'uniforme et du pressing.
- Parking gratuit, remboursement pass navigo à 75% (sans condition d'ancienneté) ou prime carburant annuelle (condition de 6 mois d'ancienneté).
- Une garantie frais de santé et prévoyance.
- Des avantages avec la Carte Accor Bienvenue (séjours, achats, loisirs etc).
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Guest Relations Agent
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinAre you passionate about delivering exceptional guest experiences? We're looking for a skilled Guest Relations Agent to join our team at Mövenpick Hotels & Resorts. As a key member of our Front Office team, you will be responsible for providing warm and efficient service to our guests, ensuring their stay with us is nothing short of exceptional.Key...
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Guest Relations Agent
il y a 1 mois
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Guest Relations AgentJob Summary:We are seeking a highly skilled Guest Relations Agent to join our team at the Rixos Gulf Hotel Doha. As a Guest Relations Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Prepare for daily VIP...
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Guest Relations Agent
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinAt Mövenpick Hotels & Resorts, we're in the business of creating moments that matter. As a Guest Relations Agent, you'll play a vital role in ensuring our guests receive a warm, friendly, and courteous service from arrival to departure.Key Responsibilities:Provide exceptional service to guests, ensuring their needs are met and exceeded.Coordinate with Front...
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