Apprenti(e) Guest Relations

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Vous rejoignez le service Qualité & Expérience Client de l'hôtel Pullman Paris La Défense, membre du groupe Accor. En tant qu'Apprenti(e) Guest Relations, vous aurez pour mission de garantir une expérience client exceptionnelle.

Missions
  • Assurer une présence charismatique dans le lobby et être l'interlocuteur/interlocutrice principal(e) de tous les clients.
  • Être impliqué(e) dans toutes les communications écrites aux clients.
  • Préparer les arrivées VIP et personnaliser les séjours.
  • Gérer les demandes spéciales des Clients en amont, pendant et après leur séjour.
  • Répondre aux commentaires Clients.
  • Travailler main dans la main avec tous les services pour assurer le respect des standards de marque.
  • Gérer les éventuels litiges Clients avec diplomatie et s'assurer du bon suivi de ceux-ci.
Qualifications
  • Parfaite maîtrise du français et de l'anglais à l'oral comme à l'écrit.
  • Bonne présentation, bonne élocution.
  • Excellent relationnel client.
  • Goût du travail en équipe et sens de l'initiative.
  • Enthousiasme.
  • Créativité.
  • Capacité d'écoute et d'anticipation.
Avantages
  • Un 13ème mois (après 3 mois d'ancienneté), indemnité nourriture, prime d'intéressement (potentiel 2500 €) et de participation, plan d'épargne entreprise.
  • La prise en charge de l'uniforme et du pressing.
  • Parking gratuit, remboursement pass navigo à 75% (sans condition d'ancienneté) ou prime carburant annuelle (condition de 6 mois d'ancienneté).
  • Une garantie frais de santé et prévoyance.
  • Des avantages avec la Carte Accor Bienvenue (séjours, achats, loisirs etc).

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