Technical Support Specialist

il y a 4 semaines


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Job Summary

The Technical Support Specialist will be a key member of our team, providing technical support to internal and external customers. This role requires a strong analytical mind and excellent communication skills to resolve complex technical issues.

Key Responsibilities

  • Provide technical support to internal and external customers via phone, email, and chat
  • Manage work requests to diagnose and resolve technical issues
  • Develop and implement fixes or scripts to resolve customer problems
  • Participate in on-call rotations and take calls from VIP customers
  • Collaborate with cross-functional teams to resolve technical issues
  • Document technical issues and resolutions for future reference

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Fluent in Mandarin (written and spoken)
  • Experience with Incident Management software and multiple integrated software products
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork skills

What We Offer

Medidata provides a comprehensive benefits package, including medical, life, and disability insurance, paid time off, and paid parental leaves. We also offer opportunities for professional growth and development.


  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Specialist Job DescriptionAbout Dassault Systèmes:At Dassault Systèmes, we are dedicated to providing innovative solutions that help our customers achieve their goals.About the Team:The Customer Support team is a critical component of our organization, providing timely and effective support to our customers. As a Technical Support...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    il y a 1 semaine


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary contact between first/second line support and core engineering teams.Key responsibilities include:Providing support for internal and external customersManaging work requests that describe issues, software bugs or...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Role:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You will handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Specialist will be a key member of our team, providing technical expertise to internal and external customers. This role requires a strong understanding of database systems, software applications, and technical troubleshooting.Key Responsibilities:Provide technical support to customers via phone, email, or chatDiagnose...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Dassault Systèmes:We are a global leader in 3D design, engineering, and entertainment software. Our mission is to empower innovation and creativity by providing cutting-edge technology and solutions.About the Role:The Technical Support Specialist is a critical member of our team, responsible for providing top-notch support to our customers. You will...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our Patient Cloud team. As a key member of our support team, you will be responsible for providing technical expertise and support to our internal and external customers.Key ResponsibilitiesProvide technical support and guidance to customers and internal teamsManage and resolve...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer is a key member of our team, responsible for providing expert technical support to our internal and external customers. This role requires a strong analytical mind, excellent communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Provide technical support for...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Summary:The Technical Support Specialist will be the primary contact between first/second line support and core engineering teams. This role involves handling work requests that have been routed for diagnosis and implementation, while updating internal and external customers.Key Responsibilities:Provide support for internal and external customersManage...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer will be a key member of our team, providing technical expertise and support to our customers. This role requires a strong understanding of database systems, application development, and IT service delivery.Key Responsibilities:Provide technical support to internal and external customersManage work requests and...

  • Technical Support Specialist

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Us:Dassault Systèmes seeks a skilled Technical Support Engineer to join our team. As a technical expert, you will be the primary interface between first/second line support and core engineering teams.Key Responsibilities:Provide support for internal and external customers.Manage work requests that describe particular issues, software bugs or customer...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Medidata. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams, handling work requests that have been routed for diagnosis and implementation while updating internal and external customers.Key...

  • Technical Support Specialist

    il y a 4 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Dassault Systèmes. As a Technical Support Engineer, you will be the primary contact between first/second line support and core engineering teams. Your primary responsibility will be to handle work requests that have been routed for diagnosis and implementation while...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the primary contact between support teams and core engineering teams, handling work requests and providing support to internal and external customers.Key Responsibilities:Provide technical support for internal and external...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock Your Potential with Dassault SystèmesJoin our team as a ERP/MES Technical Support Specialist and take the first step towards a rewarding career in customer support. As a key member of our team, you will be responsible for providing top-notch technical support to our customers and partners, ensuring their success with our DELMIAWorks software.Key...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Role:The Technical Support Engineer is a key member of the Customer Support team, responsible for providing technical expertise and support to internal and external customers. As a Technical Support Engineer, you will be the primary contact between first/second line support and core...


  • Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a ERP/MES Technical Support Specialist, in a dynamic environment.Role Description & ResponsibilitiesAs a Software Support Engineer, you will respond to and resolve incoming customer and partner questions, inquiries, and problems received via various channels,...

  • Technical Support Expert

    il y a 3 semaines


    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Role OverviewMEDIDATA offers the opportunity to work as a key member of our technical support team, providing exceptional service to internal and external customers. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesProvide...