Technical Support Specialist

il y a 3 semaines


Colombes, Île-de-France Copeland Temps plein

At Copeland, we're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing deep technical knowledge of our products, platforms, and systems.



Key Responsibilities:

Resolve Technical Issues:

  • Resolve customers' technical issues across all account tiers.
  • Educate customers through formal training and technical support engagements.
  • Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.


Build Customer Proficiency:

  • Build customer proficiency for all account tiers through standard services.
  • Capture and document knowledge to enable self-service resolution.


Develop Technical Knowledge:

  • Learn and adopt Knowledge-Centered Service (KCS) methodology.
  • Enable customers to self-serve by creating and editing Knowledge-based articles.


Requirements:


  • Bachelor's degree in Engineering, Computer Science, or a related field.
  • Proficiency in one or more programming languages (LabVIEW experience preferred).
  • Excellent verbal and written communication skills.
  • Ability to work in a collaborative environment.
  • Experience in customer-facing roles.


About Copeland:

Copeland is committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.



We offer a flexible work-from-home policy, competitive benefits plans, and equitable opportunities for growth and development. Our employee resource group empowers employees to connect with peers who share similar interests, promoting diversity and inclusion, and positively contributing to communities around us.


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