Senior Account Manager
il y a 1 jour
We are seeking a highly driven and experienced Account Manager to join our team at Freshworks. As a Senior Account Manager, you will be responsible for driving sales into existing defined accounts in the Southern Europe region. Your accounts will have strategic importance to the growth of the region, and you will collaborate with teams across Freshworks to manage all aspects of the sales process.
Key Responsibilities- Develop and execute plans for your accounts, exceeding sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
- Grow, manage, and track customer contact and install base within your accounts
- Act as a guide and strategic partner to your accounts, becoming intimately knowledgeable about their key business challenges
- Partner closely with Customer Success Managers on your accounts to focus on both retention and growth of customer portfolio
- Use resources effectively to meet sales goals, including MRE, SDR, Pre-Sales, Support, Project Managers, and Product Marketing Managers
- Provide regular reporting of pipeline and forecasting
- Stay up-to-date on competition, competitive issues, and products
- 5-8 years of sales experience, preferably in an Account Manager role in a high-velocity software sales environment
- Domain knowledge in the field of SaaS, CSM, CRM, or ITSM is advantageous
- Highly driven individual with an execution focus, a strong sense of urgency, and a belief in the Freshworks mission
- Customer-oriented, extraordinary communication skills, eagerness to learn, and consultancy skills to understand our customers and best support them
- Fluent in English and Italian languages are must
- Life and Permanent disability insurance
- Free yoga classes twice a week
- 25 days annual Paid-Time-Off (PTO) + 10 Rest days
- Company Funded Employee Assistance Program (EAP) for both you and your family
- Commuting Benefits
- Learning allowance
- Discounted Tax Support Services
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.
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