Senior Technical Support Specialist
il y a 1 jour
At ACUITY BRANDS LIGHTING, INC, we are seeking a highly skilled Senior Support Analyst to join our team. As a Senior Support Analyst, you will play a critical role in providing exceptional technical support services to our customers.
Job Summary:We are looking for a talented individual to provide technical support services to our customers. The ideal candidate will have a strong background in technical support, IT, HVAC, or controls, and experience in the installation of Building Automation Systems (BAS).
Key Responsibilities:- Provide technical support services to customers via phone, email, or onsite visits.
- Respond to technical questions from customers and provide solutions to their problems.
- Update customer database and log internal notes following all customer interactions.
- Contribute to the improvement of available tools and internal processes used by the support team.
- Provide field support, if required.
- University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience in technical support, IT, HVAC, or controls.
- Relevant experience in the installation of Building Automation Systems (BAS).
- Customer service oriented.
We offer a competitive salary and benefits package, including annual performance bonus, group insurance, and retirement plan. You will also have access to extensive benefits, including ~5 floating days and 3 weeks' vacation (prorated) from year one.
We are a dynamic and motivating work environment that values its team members. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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