Support Engineer

il y a 18 heures


Lannion, Bretagne, France Ekinops Temps plein
Job Title: Support Engineer

We are seeking a highly skilled Support Engineer to join our team at Ekinops. As a Support Engineer, you will be responsible for delivering technical support to our worldwide customers, ensuring the successful installation and commissioning of our DWDM networks.

About the Role

This is a fantastic opportunity to work with a leading provider of network systems, driving innovation and delivering high-value-added software-driven solutions to our customers. As a Support Engineer, you will be part of a dynamic team that is passionate about delivering exceptional customer service and support.

Key Responsibilities
  • Provide technical support to customers worldwide, ensuring the successful installation and commissioning of our DWDM networks.
  • Collaborate with customers to identify their technical and professional service needs.
  • Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
  • Work closely with our R&D team to identify and resolve technical issues.
  • Contribute to the development of technical documentation and knowledge base.
Requirements
  • Engineer with a specialty in DWDM optical networks.
  • At least 2-5 years of experience in the Telecom industry, integrating/validating DWDM products, or deploying DWDM products, or providing technical support with a telecom manufacturer or with a telecom operator.
  • Strong knowledge of DWDM transmission parameters (NLE, OSNR, FEC performance,...).
  • Experience with dark fiber, SONET, OTN, IP, and switched Ethernet.
  • Strong MS Office skills.
What We Offer
  • Opportunity to work with a leading provider of network systems.
  • Dynamic and supportive team environment.
  • Competitive salary and benefits package.
  • Professional development opportunities.
Language

Fluent in English and French, with German a plus.

Recruitment Process

3 interviews: 1st with Department manager/Team leader, 2nd with HR, and 3rd with C-Level/VP.


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