Senior Technical Support Specialist
il y a 2 jours
At ACUITY BRANDS LIGHTING, INC, we are seeking a highly skilled Senior Support Analyst to join our team. As a Senior Support Analyst, you will play a critical role in providing exceptional technical support services to our customers.
Job Summary:We are looking for a talented individual to provide technical support services to our customers. The ideal candidate will have a strong background in technical support, IT, HVAC, or controls, and will be able to provide quality support to our customers.
Key Responsibilities:- Provide technical support services to customers via telephone or email, including possible onsite visits.
- Respond to technical questions from customers pertaining to the use of Distech Controls controllers, solutions, and control systems network management software.
- Update the customer database (CRM) and log internal notes following all customer email/phone interactions.
- Update and maintain company knowledge base internal and external (Forum, CRM).
- Ensure that customers receive quality and necessary support to solve their problems.
- Actively contribute to the improvement of available tools and internal processes used by the support team.
- Provide field support, if required.
- University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience, in technical support, IT, HVAC, or controls.
- Relevant experience in the installation of Building Automation System (BAS).
- Customer Service oriented.
At ACUITY BRANDS LIGHTING, INC, we value our team members and offer a modern, motivating work environment, and competitive salaries and benefits.
We offer extensive benefits, including annual performance bonus, group insurance, and retirement plan. We also offer ~5 floating days and 3 weeks' vacation (prorated) from year one.
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