Retail Experience Supervisor
il y a 4 semaines
Welcome to Burberry Limited, where creativity and imagination come together to push boundaries and open new possibilities. As a Retail Experience Supervisor, you will play a pivotal role in delivering exceptional customer experiences and driving sales goal attainment.
Key Responsibilities- Supervise and motivate sales associates to consistently deliver high-value experiences on the selling floor, ensuring every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Lead a high-performing customer-facing team, providing coaching and feedback to ensure all customers receive the full Burberry Experience in line with brand strategies.
- Manage customer flow to ensure the best possible service and that no client is left unattended, setting the pace and standard for excellent customer service.
- Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations teams.
- Coach and develop talented employees, recognising and rewarding performance through monthly development plans and annual performance reviews.
- Advanced knowledge of POS systems.
- Previous experience with Apple mobile devices and comfortable using digital tools.
- 1-2 years of supervisory or management experience in retail sales.
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.
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