Retail Experience Supervisor

il y a 4 semaines


Serris, Île-de-France Burberry Limited Temps plein
Job Overview

Welcome to Burberry Limited, where creativity and imagination come together to push boundaries and open new possibilities. As a Retail Experience Supervisor, you will play a pivotal role in delivering exceptional customer experiences and driving sales goal attainment.

Key Responsibilities
  • Supervise and motivate sales associates to consistently deliver high-value experiences on the selling floor, ensuring every interaction with a customer is memorable.
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
  • Lead a high-performing customer-facing team, providing coaching and feedback to ensure all customers receive the full Burberry Experience in line with brand strategies.
  • Manage customer flow to ensure the best possible service and that no client is left unattended, setting the pace and standard for excellent customer service.
  • Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations teams.
  • Coach and develop talented employees, recognising and rewarding performance through monthly development plans and annual performance reviews.
Requirements
  • Advanced knowledge of POS systems.
  • Previous experience with Apple mobile devices and comfortable using digital tools.
  • 1-2 years of supervisory or management experience in retail sales.
Measures of Success
  • Monthly Burberry Experience evaluation score.
  • Managing performance improvement and development of associates.
  • Improvement in every KPI within the retail scorecard.
Company Culture

Burberry is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.


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