Operations Manager Apprentice

il y a 7 heures


Bordeaux, Nouvelle-Aquitaine, France BACK MARKET Temps plein
About Back Market

Back Market is the world's leading refurbished electronics marketplace, empowering people to consume tech sustainably by offering high-quality, accessible, and eco-friendly alternatives to buying new electronics.

Job Description

As an Operations Manager Apprentice, you will be part of the Seller Quality team, working transversally with supply, LAB, operations, logistics, and business intelligence to guarantee quality standards. Your mission will be to monitor and improve quality metrics and processes, as well as support sellers in delivering best-in-class customer experiences through impactful and transversal projects.

Your Responsibilities
  • Run quality processes to monitor and enforce quality standards
  • Perform technical analysis of after-sales service tickets related to hardware issues and identify issues to be corrected by the seller
  • Contribute to designing tools and processes to support merchants in improving quality
  • Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchants
  • Build resources to support the deployment of these actions to account managers and foster adoption
Requirements
  • Master's degree
  • Data-driven and able to run analysis and build business insights from data with Excel/Gsheet
  • English proficiency (fully professional capability)
  • Understanding of embedded systems, consumer electronics, and circular economy
  • Strong project management skills, able to work with multiple stakeholders and in a fast-paced environment
  • Organized and structured, with attention to detail and a can-do/will-do attitude
About the Apprenticeship
  • Starting date: January 2025
  • Duration: 12 months part-time (shared with school lessons)
  • Location: Bordeaux, France
Why Join Back Market?

At Back Market, we're committed to addressing one of the biggest challenges of our time: climate change. We take this seriously, and we're proud to be a Société à Mission, or company with a social mission, recognized by the French government. We're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. Join us and be part of a meaningful company that's making a difference.



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