Retail Governance and Control Expert
il y a 2 semaines
We are seeking a highly skilled Retail Governance and Control Expert to join our team at the AXA Group. As a key member of our organization, you will play a critical role in ensuring the technical excellence of retail underwriting within entities worldwide, supporting their growth and profitability.
Key Responsibilities- Implement a state-of-the-art governance and control framework for underwriting to ensure compliance and risk management.
- Participate in In-Depth Reviews (IDR) & Technical Reviews (TR) within your scope of responsibilities to assess and enhance underwriting control measures.
- Launch governance and control programs based on monitoring results to continuously improve and strengthen underwriting processes.
- Monitor and steer portfolio profitability from a governance and control perspective, ensuring adherence to underwriting guidelines and standards.
- Reduce underwriting leakage and deploy distribution coverage analysis at the entity level to enhance control and governance over underwriting practices.
- Utilize internal and external data, including innovative technologies, for underwriting purposes with a strong emphasis on control and governance aspects.
- Work closely with cross-functional teams to develop a comprehensive understanding of governance and control management, ensuring alignment and collaboration across the organization to uphold underwriting standards and governance.
The P&C Retail business is a core pillar of the Group in terms of both Underlying Earnings (> 33% of total) and customer base (20m+). Although each market AXA operates in has its own dynamics, regulations and challenges, the fundamental requirements and propositions for the retail business are similar, covering at large motor, home and travel insurance.
As of today, Motor insurance remains the 'anchor' product of the industry. In the mid-term, along potential further commoditization or technology advancements (electric vehicles, autonomous cars,...), the private Motor market is assumed to get materially smaller (and potentially less profitable).
Moreover, the customer experience is still overly complex and P&C insurers struggle to build long-term and relevant customer relationships, driven by 1) low frequency of interaction, 2) a lack of differentiation, 3) increasing commoditization and 4) increasing price pressure. Thus, a large portion of the P&C Retail business stands at a strategic crossroad, intensified by changing supply and demand side trends which drive the integration of existing value chains to solve specific customer problems, giving rise to ecosystems.
In addition to all this, a lot of additional external challenges are impacting the profitability level of this business segment: claims inflation in first place, climate changes development and customer behaviour modification.
Requirements- A good understanding of governance and control related topics, including knowledge of governance and control rules, risk management, and compliance.
- Experience in customer and distributor steering from a governance and control perspective.
- A minimum of 5 years of experience in governance and control, with a general knowledge of retail lines insurance products and client segments.
- Experience in reinsurance, project management, and working in complex environments is a plus.
- Soft skills required for this role include structured argumentation to sell ideas, high-level presentation skills in front of senior management, agility to work in a multifaceted P&C world, a customer-minded approach, and good negotiation skills.
Our mission at AXA is to act together for human progress by protecting what matters. A mission that gives a smile and the desire to get up in the morning.
One of the world's leading insurance companies in the protection of goods, people and assets, AXA is made up of collaborators and contributors who engage every day for our customers, 51 countries in which we distribute our products and services, and over 90 million customers who trust us worldwide. Employer citizen and responsible, AXA engages every day for social and environmental causes. We are committed to an inclusive policy to recognize and value individual differences. These ambitions speak to you? Then come and change the world with us.
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