Reservations Coordinator

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Accomplish Your Career Goals with Accor

As a pioneer in the art of responsible hospitality, Accor is a unique and exciting place to work. Our team of passionate professionals is dedicated to delivering exceptional experiences for our guests and creating memorable moments for our colleagues.

Reservations Intern Job Description

We are seeking a detail-oriented and customer-focused Reservations Intern to join our team. As a Reservations Intern, you will play a key role in assisting with the management of reservations, ensuring accuracy in booking details, and providing excellent service to our guests.

Key Responsibilities

• Consistently offer exceptional, friendly, and engaging service to our guests.
• Assist in processing reservations requests via phone, email, and online booking systems.
• Maintain accurate records of all reservations and ensure that all data is entered correctly in the system.
• Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
• Coordinate with other departments to ensure smooth and efficient handling of all reservations.
• Resolve any issues or discrepancies related to bookings in a timely and professional manner.
• Provide exceptional customer service and support to clients during the reservation process.
• Participate in team meetings and training sessions to enhance your knowledge and skills.

What You Will Gain

As a Reservations Intern, you will have the opportunity to develop your skills and knowledge in reservation management, customer service, and teamwork. You will also gain valuable experience working in a fast-paced and dynamic environment.

Requirements

• Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.
• Strong attention to detail and excellent organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

Why Choose Accor?

Accor is a global leader in the hospitality industry, with over 5,600 hotels and resorts across the world. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional experiences for our guests and creating memorable moments for our colleagues.


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