Banquet Operations Manager
il y a 3 semaines
Are you a seasoned professional with a passion for delivering exceptional banquet experiences? Fairmont Olympic Hotel is seeking a skilled and detail-oriented Banquet Captain to lead our banquet operations.
Key Responsibilities:
- Provide personalized service to guests, ensuring a warm welcome and fond farewell.
- Manage the banquet floor, supervising staff and ensuring high standards are met.
- Attend Banquet Event Meetings and Pre-Conference meetings, ensuring seamless event execution.
- Address guest complaints in a professional manner, escalating issues as necessary.
- Conduct regular handovers with staff, ensuring a smooth transition between shifts.
- Adhere to key handling procedures, maintaining the highest level of security.
- Be flexible and adaptable, responding to last-minute requests and changes.
Requirements:
- Customer service experience, preferably in a luxury setting.
- Ability to work independently, prioritizing tasks and managing multiple responsibilities.
- Strong communication and customer service skills, with a passion for delivering exceptional guest experiences.
- Ability to work a variety of hours, days, and holidays, as business needs require.
- Visa Requirements: Must be legally eligible to work in the United States.
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