Enterprise Client Manager

il y a 4 semaines


BoulogneBillancourt, Île-de-France Sidetrade Temps plein

Customer Success Manager Opportunity

Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are seeking a skilled Customer Success Manager to join our team.

About the Role

As a Customer Success Manager, you will be responsible for managing a portfolio of enterprise clients. Your primary goal will be to drive adoption and outcomes, leading to renewals, expansion, and advocacy.

Key Responsibilities

  • Be the main point of contact between the company and a set of named enterprise accounts.
  • Provide insights to customers to ensure they get the most out of the Sidetrade solution(s) they use.
  • Be the voice of the customer when dealing with the Product Management, Professional Services, and Support teams.
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
  • Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities.
  • Understand each customer's outcomes by communicating with key stakeholders, analyzing customer health metrics, running Customer satisfaction surveys, and supporting Customer Innovation Workshops.

Requirements

  • 8+ years of experience as a Credit Manager in large organizations.
  • Ability to manage a portfolio of enterprise clients with projects running simultaneously.
  • Strong client-facing skills.
  • Excellent time management skills.
  • Excellent presentation skills, both verbal and written communication.
  • Good knowledge of Receivables Management technology.
  • Success working in a fast-paced environment with a rapidly growing company.
  • Bachelor's or Master's degree in Finance, Business Administration, Economics, or a relevant field.
  • Fluent in English and French.
  • Open to some travel to meet with customers.

About Us

Sidetrade is a fast-growing international software company transforming the Order-to-Cash process for global enterprises. Our AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. We foster a culture of innovation, collaboration, and customer-centricity from our headquarters in Europe and North America.

Why Join Us?

We cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.


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