Recruitment Operations Specialist

il y a 4 semaines


Paris, Île-de-France Hanson Search Temps plein

We are looking for a Recruitment Operations Specialist to join our team at Hanson Search. As a key member of our operations team, you will be responsible for managing recruitment projects from start to finish, ensuring seamless operations and delivering first-class customer service.

Key Responsibilities:
  • Manage customer support queries via calls and emails, serving as the first point of contact during service hours.
  • Handle issues such as late cancellations, non-attendance, and other participant-related problems efficiently.
  • Work closely with Key Account Managers, Product Managers, and Marketing teams to ensure seamless operations.
  • Address customer and user requests using our ticketing systems, ensuring all issues are resolved promptly.
Requirements:
  • A background in customer service or a similar office role, with a proven ability to handle multiple tasks efficiently.
  • Excellent written and verbal communication skills in French and English.
  • A proactive, flexible, and structured approach to delivering first-class customer service.
  • Strong problem-solving skills and the ability to handle difficult customers or situations.
  • The ability to work under pressure, especially during peak times, and meet demanding recruitment deadlines.
  • The ability to prioritize urgent tasks effectively and adapt to new systems, processes, and responsibilities.
Benefits:
  • Extensive training in the first few months to provide insights into the user research and UX world.
  • A significant yearly budget for further education, coaching, and training after your first successful year.
  • A hybrid working arrangement in a central Paris office, collaborating with the team of our parent company.
  • Generous vacation allowance with additional loyalty days.

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