Front Office Receptionist
il y a 3 jours
At Sofitel London St James, we're committed to delivering exceptional service that exceeds our guests' expectations. As our next Front Office Receptionist, you'll play a vital role in crafting unforgettable memories for our guests.
Key Responsibilities:- Provide personalized service, anticipating and meeting the needs of our guests.
- Ensure seamless check-in and check-out experiences, maintaining the highest standards of efficiency and attention to detail.
- Collaborate with other departments to ensure seamless communication and coordination.
- Handle phone calls and emails in a courteous and efficient manner.
- Process payments and maintain accurate records of financial transactions.
- Assist in maintaining the lobby area, ensuring it's tidy and well-presented at all times.
- Uphold the highest standards of confidentiality and security in handling guest information.
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent interpersonal and communication skills, with a friendly and approachable attitude.
- Strong organizational skills, with great attention to detail.
- Proficiency in Opera is highly desirable.
- A passion for delivering exceptional customer service.
- Fluent in English; additional language proficiency is a plus.
- Availability to work flexible hours, including weekends and holidays.
- Right to work in the UK.
- Competitive Salary, Departmental incentives, and a Loyalty bonus of £1.300 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
We're committed to Diversity & Inclusion, and our ambition is to attract, recruit, and promote diverse talent.
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