Front Office Associate

il y a 8 heures


Paris, Île-de-France Accor Hotels Temps plein
Job Summary

We are seeking a highly skilled and customer-focused Front Office Associate to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient check-in and check-out experience for our guests.

Key Responsibilities
  • Provide quality and personalized customer service to all guests, responding to inquiries and resolving issues in a professional and timely manner.
  • Maintain accurate and up-to-date records of all guest interactions, including check-in and check-out information.
  • Liaise with other departments to resolve administrative and operational issues, ensuring seamless communication and collaboration.
  • Ensure all guests receive a warm and welcoming check-in and check-out experience, with a focus on efficiency and professionalism.
  • Contribute to the overall success of the Front Office team by maintaining a positive and proactive attitude, and being adaptable to changing circumstances.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized and able to multitask, with a strong attention to detail and a commitment to delivering exceptional customer service.


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