Senior E-Commerce Operations Coordinator
il y a 4 semaines
Michael Kors is seeking a highly organized and detail-oriented individual to oversee and optimize the day-to-day digital operations.
The ideal candidate will possess a solid technical background in digital operations, have a strategic mindset, and be strong in analytics.
Responsibilities include managing digital platforms, improving digital workflows, and ensuring operational excellence across various teams.
- Undertake day-to-day website operations tasks, including consumer support queries, daily monitoring, and reacting to any on-site bugs & issues.
- Act as the first point of contact for cross-functional teams, including customer service, warehousing and logistics, loss prevention, ecommerce IT, retail, and omni operations.
- Responsible for weekly and monthly reporting, continuing to develop and improve data analysis across third parties, providing analysis and insight into trends.
- Investigate and troubleshoot potential site or process issues, using insights to determine areas of focus, suggesting solutions and improvements, and reporting and following up on any reported issues.
- Project-manage business activities in relation to sales and promotions, organizing meetings, agreeing actions, and communicating decisions to wider teams.
- Create and maintain ecommerce operations documentation and guides.
- Coordinate day-to-day website updates by briefing in detailed and accurate requests and then testing.
- Support key business projects with the Digital Ops Manager, developing research, QA testing, and coordination where required.
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