Senior E-Commerce Operations Coordinator

il y a 4 semaines


Paris, Île-de-France Michael Kors Temps plein
Senior E-Commerce Operations Coordinator

Michael Kors is seeking a highly organized and detail-oriented individual to oversee and optimize the day-to-day digital operations.

The ideal candidate will possess a solid technical background in digital operations, have a strategic mindset, and be strong in analytics.

Responsibilities include managing digital platforms, improving digital workflows, and ensuring operational excellence across various teams.

  • Undertake day-to-day website operations tasks, including consumer support queries, daily monitoring, and reacting to any on-site bugs & issues.
  • Act as the first point of contact for cross-functional teams, including customer service, warehousing and logistics, loss prevention, ecommerce IT, retail, and omni operations.
  • Responsible for weekly and monthly reporting, continuing to develop and improve data analysis across third parties, providing analysis and insight into trends.
  • Investigate and troubleshoot potential site or process issues, using insights to determine areas of focus, suggesting solutions and improvements, and reporting and following up on any reported issues.
  • Project-manage business activities in relation to sales and promotions, organizing meetings, agreeing actions, and communicating decisions to wider teams.
  • Create and maintain ecommerce operations documentation and guides.
  • Coordinate day-to-day website updates by briefing in detailed and accurate requests and then testing.
  • Support key business projects with the Digital Ops Manager, developing research, QA testing, and coordination where required.


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