Global Support Manager

il y a 4 semaines


Paris, Île-de-France EcoVadis Germany GmbH Temps plein

EcoVadis seeks a Global VP of Customer Care to lead a team of 50+ agents and 6 Team Leaders across various locations and time zones. This role requires expertise in customer service, strong communication and leadership abilities, and experience managing support operations in a fast-paced B2B SaaS environment.

The ideal candidate will have a proven track record of managing support operations, administering Salesforce Service Cloud and VOIP systems, and ensuring team fluency in English. Familiarity with Service Cloud/Salesforce and G-Suit is a plus.

Key responsibilities include administering Salesforce Service Cloud and VOIP systems, as well as ensuring the team's fluency in English. The company offers a competitive salary, support for personal growth, and a hybrid work model.

Benefits include a home office allowance program, IT equipment allowance, and opportunity to work in a truly international atmosphere. Compensation benefits include base salary + variable compensation plan, sustainable mobility allowance, private health insurance, and wellness allowance.



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