Cloud Services Director
il y a 3 jours
Axway is seeking a highly skilled and experienced Director, Cloud Services to lead our cloud delivery operations in the EMEA region. As a key member of our leadership team, you will be responsible for driving business processes to improve, implement, support, and adjust delivery models in the software services industry.
Responsibilities- Oversee the business and operations for Axway's cloud delivery operations
- Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency, and client satisfaction of the managed cloud delivery teams
- Define the functional, organizational, system, and process model to enable the successful delivery of managed cloud delivery for Axway's customers
- Analyze the cost components and define and execute mechanisms to reduce the cost of delivery and improve the profitability of the cloud organization
- Partner with other teams across the company to leverage the technical capabilities for the cloud customer base
- Develop in-depth knowledge of industry developments related to Axway offerings
- Create a focus on Service Management for Axway's customers, defined by consistent, highly repeatable processes, methods, and deliverables, coupled with rigorous execution
- Evaluate staffing metrics and services performance to determine and manage to an optimal Service Management staffing plan
- Interact with customers to ensure Service Management and Delivery goals and objectives are clear, and ensuring that these delivery expectations are met
- Maintain operational efficiencies, application stability, and ensure team scalability
- Develop and implement best practices to drive operational efficiencies for Axway's services customers
- Safeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities
- Knowledge of Axway solutions and products is a plus, including API Manager, B2Bi, Axway's MFT solutions, including Secure Transport & Transfer CFT
- Excellent Customer Service Skills
- Experience developing business plans and executing to them
- Proven experience working or managing an Run operations team
- Proven experience working or managing in a managed cloud, hosted, and/or SaaS operation
- Demonstrated analytical and problem communication skills
- Handles stress well and can work well in a multitasking environment
- Excellent teamwork skills
- Ability to lead, motivate, and direct the cloud delivery team
- Strong verbal/written communication skills, including confident formal presentation skills
- Experience in managing large-scale operational environments on behalf of customers
- Excellent organizational skills, ability to work well under pressure, and meet deadlines
- Fundamental accounting and financial reporting skills
- Ability to work independently with minimal supervision
- BS in Business, Engineering, or Computer Science and graduate degree preferred
- 7+ years hands-on enterprise software operational experience
- 5+ years project management experience
- 5+ years of managed services or hosted business experience
- In-depth knowledge of B2Bi and MFT; with technical consulting experience is a plus
- Proven project management skills, including management of multiple concurrent projects, including management of consultants
- Solution development process experience
- Must have a relevant University Degree or equivalent work experience
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