Technical Solutions Specialist
il y a 3 jours
We are seeking a highly skilled Technical Solutions Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in enabling our customers' success by providing expert technical support and education.
Key Responsibilities- Engage with customers through multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of our platform.
- Reproduce technical issues and dive into our 400+ integrations to provide expert solutions.
- Become demo certified and lead product demos to customers.
- Participate in product conversations with internal teams based on feedback from client interactions.
- Train as a highly knowledgeable specialist in one or more Datadog product area(s).
- CS/Engineering major and/or Bootcamp graduate.
- Active contribution to open-source projects and the Engineering Community.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
Datadog is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join our collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
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