CDD/CDI Client Advisor for European E-commerce
il y a 4 semaines
Hermès is seeking a highly skilled and multilingual client advisor to join its European e-commerce team.
As an ambassador for Hermès, you will be responsible for providing exceptional customer service to European e-commerce customers, handling inquiries, and resolving issues in a prompt and professional manner.
The ideal candidate will possess excellent communication skills, fluency in German, English, and French, and a strong understanding of customer relationships management.
The role requires strong analytical and problem-solving skills, as well as the ability to work in a fast-paced and dynamic environment.
Some of the key responsibilities of this role include:
- Managing customer relationships and resolving issues in a timely and professional manner.
- Providing product information and advising customers on purchases and returns.
- Assisting with e-commerce orders and ensuring timely delivery.
- Collaborating with the team to improve customer satisfaction and experience.
The successful candidate will be a team player with excellent communication and interpersonal skills, and the ability to work in a multicultural environment.
Hermès offers a dynamic and supportive work environment, with opportunities for professional growth and development.
We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer service.
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