Business System Analyst

il y a 1 mois


Paris, Île-de-France PayFit España Temps plein
About PayFit España

At PayFit España, we're shaping the future of work by simplifying payroll for small and medium-sized businesses. Our cloud-based payroll and employee management solution is designed to help employers and employees grow together.

We're a European company operating in France, Spain, and the UK, supporting over 10,000 clients. Our mission is to create a fulfilling work environment and culture, reflected in our four values: Care, Excellence, Humility, and Passion.

Job Description

We're seeking a highly skilled Business System Analyst to join our Chief of Staff team. As a key member of our team, you'll be responsible for translating business needs into technical solutions using Salesforce. You'll work closely with diverse stakeholders from Sales, Customer Service, Marketing, Finance, Legal, and Product departments.

Our team is currently using Sales and Service clouds, with 650 active Salesforce users across three countries. You'll be the first point of contact between our team and internal stakeholders, helping them understand our technical solutions and resolve potential bugs.

Responsibilities
  1. Identify the source of problems and answer internal stakeholders' questions and pains on our solutions.
  2. Resolve bugs and escalate when needed.
  3. Report incidents in case of increased ticket numbers or system failures.
  4. Validate access requests to Salesforce for non-CS and Sales ICs and monitor license numbers.

Requirements

  1. Excellent communication skills and ability to translate technical information into non-technical terms.
  2. Previous experience using Salesforce and knowledge of basic setup.
  3. Previous experience in technical support.
  4. Fluency in English.
What We Offer
  1. Flexibility: work away from our office up to 2 days per week.
  2. Learning & Development: access to our learning platform and support from our company.
  3. Health promotion: a gym at our Paris office.
  4. Meals: a restaurant card with our partner Swile (9€ per workday).
  5. Transportation: 50% of public transportation card covered by PayFit.
  6. Work equipment: a MacBook as our standard working tool.

Disability Inclusion: All of our positions are open to any person living with a disability. We will take appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process.


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