Technical Service Delivery Manager

il y a 4 semaines


Montrouge, Île-de-France Crédit Agricole Group Temps plein

As an IT Manager at Crédit Agricole Group, you will be responsible for managing and controlling IT delivery services to ensure seamless operations. You will coordinate Helpdesk and handle 1st, 2nd, and 3rd Level IT support to resolve incidents efficiently. You will develop and implement incident management processes to minimize downtime and collaborate with Business, IT, and Provider teams to ensure alignment and effective communication. You will continuously monitor and improve production and non-production environments to ensure optimal performance and work closely with Change Management and Development Teams to ensure smooth transitions and minimal disruptions. You will have the opportunity to work with a leading financial institution and contribute to its success, collaborate with a dynamic team of experienced professionals, and grow and develop in a rapidly evolving industry. You will be responsible for managing complex IT issues, analyzing and resolving technical issues efficiently, and ensuring strong understanding of IT service management principles and practices. You will have experience in managing IT delivery services and coordinating Helpdesk operations.


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