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Cryptio is seeking a skilled Technical Support Engineer to join our L2 Support squad. As a key member of our team, you will provide exceptional technical support to our enterprise customers, collaborating closely with our L1 Support squad, Customer Success squad, and software engineers.
Responsibilities:
- Deliver top-notch technical customer support
- Own, troubleshoot, and resolve customer technical issues
- Leverage your technical expertise to implement one-time fixes
- Deploy the Cryptio stack locally, debug issues, and qualify bugs before escalating them
- Contribute to our back-office and tooling roadmap
- Advocate Cryptio best practices both internally and externally
- Provide feedback to the Engineering and Product teams based on customer needs
- Mentor technical support engineers with less experience
- Collaborate with the Technical Support Lead to improve team processes and efficiency
Requirements:
- 5+ years of experience in a relevant role
- Proficiency with a programming language suitable for scripting
- Proficient with modern development tools
- Fluent with SQL
- Familiar with Grafana and Zendesk
- Fluent in English and French
- Excellent communication and organizational skills
- Thriving when working with others
- Quick learner
Nice to Have:
- Interested in the crypto field
- Prior experience working on finance-related products or crypto-related products
- Prior experience working in a start-up or fast-paced environment
Benefits:
- Full remote or hybrid work arrangement
- 25 days paid holiday + bank holidays + birthday off
- Extra day of annual leave for every year at Cryptio
- Pension contributions
- Private medical and dental insurance
- Attractive maternity and paternity policies
- Gym classes or spa treatments
- Apple MacBook Pro
- Workplace budget
- Training and development budget