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Technical Support Specialist

il y a 1 mois


Paris, Île-de-France Cryptio Temps plein
About the Role

Cryptio is seeking a skilled Technical Support Engineer to join our L2 Support squad. As a key member of our team, you will provide exceptional technical support to our enterprise customers, collaborating closely with our L1 Support squad, Customer Success squad, and software engineers.

Responsibilities:

  • Deliver top-notch technical customer support
  • Own, troubleshoot, and resolve customer technical issues
  • Leverage your technical expertise to implement one-time fixes
  • Deploy the Cryptio stack locally, debug issues, and qualify bugs before escalating them
  • Contribute to our back-office and tooling roadmap
  • Advocate Cryptio best practices both internally and externally
  • Provide feedback to the Engineering and Product teams based on customer needs
  • Mentor technical support engineers with less experience
  • Collaborate with the Technical Support Lead to improve team processes and efficiency

Requirements:

  • 5+ years of experience in a relevant role
  • Proficiency with a programming language suitable for scripting
  • Proficient with modern development tools
  • Fluent with SQL
  • Familiar with Grafana and Zendesk
  • Fluent in English and French
  • Excellent communication and organizational skills
  • Thriving when working with others
  • Quick learner

Nice to Have:

  • Interested in the crypto field
  • Prior experience working on finance-related products or crypto-related products
  • Prior experience working in a start-up or fast-paced environment

Benefits:

  • Full remote or hybrid work arrangement
  • 25 days paid holiday + bank holidays + birthday off
  • Extra day of annual leave for every year at Cryptio
  • Pension contributions
  • Private medical and dental insurance
  • Attractive maternity and paternity policies
  • Gym classes or spa treatments
  • Apple MacBook Pro
  • Workplace budget
  • Training and development budget