Technical Support Specialist

il y a 3 semaines


Colombes, Île-de-France Copeland Temps plein
Technical Support Engineer Role

Are you passionate about providing exceptional support to customers and helping them achieve their goals? Do you thrive in a dynamic environment where no two days are the same? We're seeking a skilled Technical Support Engineer to join our team at Copeland.

Key Responsibilities:
  • Resolve technical issues for customers across various account tiers.
  • Escalate complex technical issues internally while maintaining ownership of customer interactions.
  • Report design, reliability, or maintenance issues to R&D.
  • Identify new sales opportunities and share insights through sales channels.
Customer Proficiency and Knowledge Sharing:
  • Educate customers through formal training and technical support engagements.
  • Guide customers through product startup, application troubleshooting, and maintenance.
  • Capture and document knowledge to enable self-service resolution.
Required Qualifications:
  • Engineering degree in a relevant field.
  • English and French professional capacity.
  • Proficiency in one or more programming languages.
  • Availability to travel up to a certain percentage of time.
Preferred Qualifications:
  • Excellent verbal and written communication skills.
  • Problem-solving skills with attention to detail.
  • Technical expertise in electronic circuit design and instrumentation.
  • Dynamic and collaborative team player.

We offer a competitive benefits package, flexible work-from-home policy, and opportunities for growth and development. Our inclusive work environment values diversity and promotes work-life balance. Apply now to become a part of our dynamic team


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