Strategic Operational Support Manager

il y a 3 semaines


Paris, Île-de-France Global Blue Temps plein

Key Responsibilities

As a key member of the Global Blue team, you will be responsible for providing strategic and operational support to our Country Managing Directors.

Key Accountabilities

  • Develop and implement business cases for regional support, including commercial and operational analysis.
  • Support commercial tender processes, including pricing and negotiation strategies.
  • Assist with airport renegotiation support, ensuring optimal agreements for Global Blue.
  • Implement Group projects and products, providing support and follow-up as needed.
  • Identify and share best practices among countries, driving operational excellence.
  • Support local organization teams as needed, providing guidance and expertise.
  • Assist with formalizing strategic plans for countries, including project follow-up and analysis.

Governance and Reporting

Assist the Chief Operating Officer (COO) with Group governance, including:

  • Monthly Business Review and Strategic Business Review
  • Other governance bodies

Own the budget process at the regional level, ensuring accurate organization, review, support, challenge, and presentation of financials.

Monitor country performance by setting and following commercial and operational KPIs.

Collaborate with Country Managing Directors to design and implement strategic plans, including negotiation strategies.

Key Competencies

  • Autonomy and adaptability in a multi-cultural environment
  • Business acumen and analytical skills
  • Strong interpersonal and networking skills
  • Trust-building relationships with country managers
  • Flexibility and assertiveness
  • Advanced Excel expertise and complex business modeling
  • Fluency in French and English
  • Experience in project management a plus

Technical Skills

  • Extensive knowledge of Microsoft Office, particularly Excel and PowerPoint
  • Proficiency in BI analysis tools, such as Tableau or MicroStrategy
  • Experience with Salesforce reporting a plus

Education and Experience

  • Master's degree in business administration, finance, sales, or business
  • 5-8 years in a transaction-based services industry
  • Experience in Controlling positions, business analysis, or project management


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