Service Delivery Manager
il y a 2 heures
Service Management Role
As a Service Manager at SOA People, you will be responsible for the end-to-end management of our RTS Business, including functional support, mini-projects, technical support, and license maintenance. Your key objectives will be to ensure seamless service delivery, identify areas for improvement, and implement process enhancements to drive business growth.
Key Responsibilities
- Initiate services and develop SLA assurance plans
- Organize initial assessments and knowledge transfer
- Manage project transitions and service meetings
- Grow customer relationships and identify opportunities for business development
- Deal with escalations and quality issues
- Manage mini-projects and identify opportunities for larger projects
- Manage contract and invoicing issues
- Implement continuous improvement initiatives
Commercial Development
You will work closely with Business Development Managers to sell RTS services, support the development of account plans, and execute these plans to drive commercial growth. Your role will involve early prospect visits, proposal creation, cost model setup, and contract preparation.
Requirements
- Strong service management skills and experience
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Ability to analyze complex problems and develop creative solutions
What We Offer
As a Service Manager at SOA People, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the growth and success of our business. If you are a motivated and results-driven individual with a passion for service management, we encourage you to apply for this exciting opportunity.
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