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Retail Supervisor
il y a 1 mois
Burberry Limited is seeking a highly skilled Retail Supervisor to join our team. As a key member of our sales floor team, you will be responsible for ensuring exceptional customer experiences and driving sales goal attainment.
Key Responsibilities- Supervise and motivate sales associates to deliver high-value experiences to every client.
- Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
- Lead a high-performing customer-facing team, providing coaching and feedback to ensure all customers receive the Burberry Experience.
- Manage customer flow to ensure excellent service and no client is left unattended.
- Drive partnership between sales associates, specialists, stock associates, and operations team.
- Coach associates on successes and opportunities, ensuring proper follow-through on follow-up actions.
- Develop and retain talented employees through monthly development plans and annual performance reviews.
- Lead by example, delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM, and S&P to take ownership of Burberry Experience training within the store.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, process post-void transactions, authorise promotional discounts, and employee sales.
- Drive the digital experience in store and use digital resources to communicate when face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level.
- Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
- Assist with the opening and closing of store, including securing doors, windows, and merchandise, successful alarming of store, and POS procedures.
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry Limited is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.
