Technical Instructor

il y a 4 semaines

Paris, Île-de-France Veeva Systems Temps plein

The Role

Veeva Systems, a leading provider of cloud software solutions for the Life Sciences industry, delivers training and certification programs to enhance the skills of those who use, implement, and manage Veeva technology and data solutions.

As a Technical Instructor, you will train and educate Veeva customers, partners, and employees through a comprehensive curriculum and a wide range of training programs, elevating their skill set and enabling them to succeed in their roles.

You will deliver and manage these programs, serving as both a product expert and an evangelist, and enabling learners to leverage Veeva products to their full potential.

Qualified candidates must be legally authorized to be employed in the EU or UK. Veeva does not provide sponsorship for employment visas for this position.

What You'll Do

  • Deliver engaging learning experiences with appropriate classroom management and audience-engagement methods in a primarily virtual environment with the potential to travel on-site.
  • Proactively maintain, develop, and strengthen your training delivery expertise and technical product knowledge.
  • As an ambassador for training services, you will collaborate and build relationships with Veeva subject matter experts, key stakeholders, and the technical curriculum development team to further develop, refine, and maintain the training program.
  • Participate and lead initiatives that support Veeva's business goals and strive to improve learner experience overall.
  • Demonstrate a strong self-accountable attitude and initiative in identifying and highlighting enhancements in training delivery approach and content.
  • Work with leadership to champion continuing development by incorporating ongoing learning opportunities and delivery strategies.
  • Provide ongoing support to trainees through Q&A, office hours, and troubleshooting challenges they encounter.

Requirements

  • 3+ years experience in coaching and delivering technical enterprise software training to customers.
  • Possess effective presentation skills in a variety of formal settings.
  • Demonstrate a solid understanding and application of adult learning principles and training evaluation.
  • Excellent verbal, reading, and writing ability in English.
  • An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing.
  • Travel to deliver on-site training upon request (up to 20%), international travel is possibly required.

Nice to Have

  • Experience with relational databases.
  • Life sciences experience, or experience with products and/or processes related to Life Sciences.
  • Experience in implementing technical cloud-based solutions.

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