French Technical Support Specialist
il y a 5 heures
As a key member of our Technical Implementation Team, you will be responsible for providing world-class support to our customers, ensuring a smooth and positive experience with the Hive App.
You will work closely with our team lead to manage and maintain technical tools, the Hive App, and data systems, including specification and management systems.
Additionally, you will analyze complaints data to drive quality improvement and follow up on serious customer issues.
We are looking for a highly skilled and experienced Technical Support Specialist with a strong background in technical support and a C1 level in English and one of the following languages: French, Italian, Spanish, or German.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Manage and maintain technical tools and systems
- Analyze complaints data to drive quality improvement
- Follow up on serious customer issues
- Work closely with the team lead to ensure quality assurance and feedback to stakeholders
What We Offer:
- Attractive compensation package
- Virtual employee stock options
- Choice of hardware
- 30 vacation days annually
- Sabbatical after three years
- Dedicated monthly wellness and productivity budget
- Free drinks and snacks in our offices
- Regular team events
We are a dynamic and innovative company that values our employees' well-being and growth. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply today
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