Global Customer Success Internship

il y a 4 semaines


LevalloisPerret, Île-de-France International SOS Temps plein

Join our team as a Sales Applications Team Intern or Associate and contribute to our Global Customer Success Agenda. Your key responsibilities will include:

  • Providing end-to-end user support for our Sales and Marketing Application team.
  • Identifying gaps in current system designs and ensuring smooth functionality through troubleshooting and testing.
  • Assisting in building reports and dashboards that enhance our decision-making processes.

As a member of our team, you will have the opportunity to:

  • Collaborate with the Sales Application Team to ensure the functionality of Salesforce CPQ and CLM tools.
  • Troubleshoot existing design functionalities and perform quality assurance testing.
  • Assist in planning and facilitating User Acceptance Testing (UAT) phases.
  • Provide updates on open bugs and resolution plans.
  • Support the team with ad-hoc tasks such as template tagging and testing.

About you:

  • Currently pursuing a Master's degree (Bac+4/5) in a Business School, you are seeking a 6 months internship or 1 year apprenticeship.
  • You have prior experience in a sales department or customer success, or related fields.
  • You speak French and English fluently.
  • Basic understanding of Salesforce is a plus.
  • Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
  • Strong communication skills to collaborate with various stakeholders.

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