Data Governance Expert
il y a 6 jours
We are seeking a skilled Customer Success Manager to join our team at DataGalaxy, a leading data catalog in France. In this role, you will be responsible for managing customer relationships, ensuring their satisfaction and ongoing success.
The position involves proactive management of customer interactions, understanding their needs, addressing issues, and maximizing the value derived from our platform. You will work closely with customers to analyze their requirements, provide advice, and ensure loyalty to increase account revenue through upselling.
Mission Objectives:- Manage a client portfolio in collaboration with Account Managers, providing daily support on product usage and prioritizing customer needs.
- Analyze user experience and propose improvement ideas, participating in committees for strategic accounts and auditing platform usage.
- Monitor platform indicators, initiating necessary actions for retention and account growth, measuring key customer satisfaction metrics and tracking changes.
- Collaborate with the Product team to gather customer feedback and requests, creating and maintaining content, deliverables, and best practices.
- Manage and animate the user community, fostering a dynamic international spirit that drives innovation and growth.
To succeed in this role, you will require a minimum 5 years of experience in a similar position, with expertise in data governance, change management, and statistical measurement analysis techniques. Fluency in English is essential, along with strong communication, analytical, and interpersonal skills.
You will also possess functional knowledge of data governance, change management, and statistical measurement analysis techniques. Strong writing skills, pedagogical, organized, rigorous, and autonomous abilities are highly valued in this position.
What We Offer:- A competitive salary package, including attractive remuneration based on performance and potential.
- A real opportunity to join a French start-up pioneer in its market, shaping the future of data governance globally.
- Flexible working hours, remote work options, and comprehensive health insurance.
- Quarterly team events, seminars, and daily coffee and snacks.
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