Zendesk Platform Optimization Specialist
il y a 1 semaine
Company Overview
Contentsquare is a fast-growing company that operates with the agility of a startup while maintaining a track record of success over the past 12 years.
We're humans first and hire dedicated people who are given the trust, resources, and flexibility to get the job done. We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
About the Job
As a Zendesk Administrator at Contentsquare, you will be an essential member of the Customer Success and Support Operations teams, responsible for customizing and managing our Zendesk environment to deliver seamless support experiences. You will work closely with cross-functional teams to understand business needs and ensure the effective configuration, automation, and optimization of the platform.
You will develop workflows, set up system integrations, deliver reports, and implement best practices to help our customer support team work more efficiently. Additionally, you'll manage roles and permissions, monitor system performance, and proactively identify opportunities for improvement, keeping our Zendesk environment aligned with evolving business needs.
Your Responsibilities
- Customize and configure Zendesk according to business requirements, including ticket workflows, macros, triggers, automations, and system integrations
- Oversight of user access, management of roles, and enforcement of permission policies to maintain system security and efficiency
- Setup and maintenance of integrations between Zendesk and other business tools (e.g., Zendesk API, Salesforce, CRM platforms) to ensure data flows seamlessly across systems
- Creation and maintenance of performance dashboards, analysis of KPIs, and delivery of insights to enhance operational efficiency
- Providing ongoing support to agents and administrators by resolving issues, implementing customization requests, and ensuring best practices are followed
- Continuously evaluating the system to identify areas for improvement, proposing and implementing new workflows or automations that streamline operations
- Development and conduct of training sessions for new users on the system and creation/maintenance of system documentation to ensure consistent usage and adoption
- Maintenance of data integrity within Zendesk, monitoring for issues, and maintaining accurate information across all support-related records
What You Need to Succeed
- Experience of 3+ years as a Zendesk Administrator
- Experience with Zendesk Support, Chat, Guide, and Explore
- 1-5 years of experience, with a good knowledge of the SaaS business model and KPIs
- Bachelor's degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science)
Benefits
As a member of our team, you can expect competitive compensation, estimated at around $95,000 per year, based on market rates and location. Furthermore, we offer a range of benefits, including career development opportunities, mentorship, social events, philanthropic activities, and competitive benefits.
Why Choose Contentsquare?
At Contentsquare, we prioritize equality and fairness in the workplace. We are an equal-opportunity employer and welcome applications from diverse candidates. Your personal data is used by Contentsquare for recruitment purposes only and will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
-
Senior Product Optimization Specialist
il y a 1 semaine
Paris, Île-de-France Tbwa ChiatDay Inc Temps pleinAbout the RoleAs a Senior Product Optimization Specialist at Dott, you will be part of a fast-paced environment where data-driven insights drive product development. We are seeking an experienced professional to lead A/B testing and experimentation initiatives, collaborating closely with Product Managers and Software Engineers to optimize product performance...
-
Senior Ad Optimization Specialist
il y a 9 heures
Paris, Île-de-France Pubstack Temps pleinWe are a fast-growing startup based in Paris, founded to revolutionize the Ad Management industry. Our product is an innovative Ad Management platform (SaaS) for web publishers.As an expert in Ad Optimization, you'll join our dynamic Tech team, applying advanced data analysis and machine learning techniques to enhance our monetization engine's...
-
Strategic Business Optimization Specialist
il y a 3 semaines
Paris, Île-de-France Pernod Ricard Temps pleinRole OverviewWe are seeking a highly motivated Strategic Business Optimization Specialist to join our team in Paris, France.Job DescriptionThis is a unique opportunity to work with a prestigious company in the wine & spirits industry, contributing to the global growth strategy. As a Strategic Business Optimization Specialist, you will be responsible for...
-
Supply Chain Optimization Specialist
il y a 5 jours
Paris, Île-de-France Lokad Temps pleinWe are seeking a highly motivated and skilled Supply Chain Optimization Specialist to join our team at Lokad, a fast-growing company in the heart of Paris.As a Supply Chain Optimization Specialist, you will play a key role in helping our clients make informed decisions about their inventory by leveraging our technology. With a strong engineering background...
-
Technical Performance Optimization Specialist
il y a 6 jours
Paris, Île-de-France Glocomms Temps pleinGlocomms is seeking an experienced Technical Performance Optimization Specialist to join a new team in Paris. This long-term position offers the opportunity to work on a dynamic and growing team, collaborating with clients to optimize and manage performance monitoring systems.Key responsibilities include providing expert-level support and consultancy on...
-
Revenue Operations Specialist
il y a 4 semaines
Paris, Île-de-France AB Tasty Temps pleinAB Tasty is a global leader in AI-powered experience optimization solutions, empowering brands to build better experiences on their websites and apps. Our platform provides companies with a unified approach to creating seamless customer experiences.As a Junior Revenue Operations Specialist, you will be the first point of contact for our sales and...
-
Cloud Platform Architect
il y a 4 semaines
Paris, Île-de-France We Are 5 Values Temps plein**Cloud Platform Architect: Lead the Way to Scalability**Welcome to this exciting opportunity to lead the development of scalable and reliable cloud platforms for our clients!Key Responsibilities:Develop and implement cloud migration strategies using Terraform and Ansible.Collaborate with development teams to optimize code delivery pipelines using Jenkins or...
-
Cloud Native Platform Specialist
il y a 1 semaine
Paris, Île-de-France Stone Sourcing AG Temps pleinJob DescriptionWe are seeking an experienced OpenShift Container Platform 4 - Platform Deployment Specialist to join our dynamic team on a contract basis. This role is critical for the successful deployment and management of OpenShift infrastructure, and the ideal candidate will have a deep understanding of containerization technologies, particularly...
-
Cloud Technology Public Affairs Specialist
il y a 4 semaines
Paris, Île-de-France Platform Temps pleinAt Platform.sh, we are revolutionizing the way development teams build and deploy applications. Our Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows.This role offers a unique opportunity to delve into strategic alignment and engagement with the public sector, offering...
-
Procurement Operations Optimization Specialist
il y a 2 semaines
Paris, Île-de-France Accor Temps pleinAt Accor, we are revolutionizing the way our procurement operations work. Our team is seeking a skilled Procurement Operations Optimization Specialist to join our Strategy, Sustainability & Finance team.About the RoleWe are looking for an expert who can analyze and optimize our current processes, ensuring seamless collaboration between stakeholders. You will...
-
Dataiku Cloud Engineer
il y a 1 semaine
Paris, Île-de-France Dataiku Temps pleinAre you a skilled software engineer looking to make a meaningful impact in the field of artificial intelligence? Do you have experience with cloud-based technologies and a passion for working on complex data analytics projects?About DataikuDataiku is a pioneering company that has been at the forefront of the AI revolution since its inception in 2013. Our...
-
Wind Yield Optimization Specialist
il y a 1 semaine
Paris, Île-de-France Synapsco Temps pleinJob DescriptionWe are seeking a highly skilled Wind Yield Optimization Specialist to join our team at Synapsco.About the RoleThis is a key position within our organization, responsible for optimizing wind yield engineering activities and improving performance using advanced tools and methods. The successful candidate will have a strong background in CFD...
-
Learning Platform Implementation Specialist
il y a 1 semaine
Paris, Île-de-France 360Learning Temps pleinAbout UsAt 360Learning, we're shaping the future of corporate learning by empowering professionals to develop skills and expertise. Our mission is to make education more accessible and effective for everyone.Job DescriptionWe're looking for a highly skilled Learning Platform Implementation Specialist to join our Professional Services team. As a key member of...
-
Strategic Business Optimization Lead
il y a 1 semaine
Paris, Île-de-France Celonis Temps pleinUnlock productivity by leveraging data and intelligence in business processes with Celonis Process Intelligence Platform.About the RoleWe are seeking a Strategic Business Optimization Lead to spearhead our mission of data-driven business transformation with customers.In this role, you will drive measurable business impact across various processes and...
-
Senior System Platform Architect
il y a 4 semaines
Paris, Île-de-France Sendinblue Temps pleinAbout the Role:As a Senior System Platform Engineer, you will play a crucial part in designing, developing, and maintaining our global infrastructure. Your expertise in Terraform and Ansible automation will help us build scalable and efficient systems. You will monitor and optimize performance to ensure high availability and reliability, utilizing Datadog...
-
Customer Success Manager
il y a 1 mois
Paris, Île-de-France Deepki Temps pleinDeepki, a leader in ESG for real estate owners, is accelerating the transition towards net zero and sustainability.We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team at our Paris HQ. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless...
-
Automation Platform Architect
il y a 1 semaine
Paris, Île-de-France Twin Labs Temps pleinWe believe that too much human brainpower is wasted on repetitive tasks. At Twin Labs, we're committed to creating a productivity platform that enables SMB teams to automate complex and repetitive tasks across multiple apps as seamlessly as delegating them to smart interns.Twin Labs was founded on the belief that AI can handle tedious execution while humans...
-
Email Marketing and Site Optimization Specialist
il y a 1 mois
Paris, Île-de-France Levi Strauss & Co Temps pleinMarketing and E-commerce Specialist Job DescriptionKey Responsibilities:• Develop and implement website optimization strategies to improve user experience and conversion rates.• Support User Acceptance Testing (UAT) for new functionalities to ensure smooth implementation and meet business requirements.• Create and coordinate content development briefs...
-
Platform Expert for OpenShift
il y a 4 semaines
Paris, Île-de-France Stone Sourcing AG Temps pleinJob OverviewWe are seeking an experienced OpenShift Container Platform 4 - Platform Deployment Specialist to join our client's dynamic team. This role is critical for the successful deployment and management of OpenShift infrastructure, and the ideal candidate will have a deep understanding of containerization technologies, particularly OpenShift, along with...
-
Global Transformation Specialist
il y a 1 semaine
Paris, Île-de-France Pernod Ricard España SA Temps pleinAbout Pernod Ricard España SAPernod Ricard is a leading producer of wines and spirits with consolidated sales of €8,448 million. The Group has developed through organic growth and acquisitions, holding one of the most prestigious brand portfolios in the industry.Job OverviewWe are seeking an experienced Global Transformation Specialist to lead our Supply...