Aftersales Manager

il y a 4 jours


Paris, Île-de-France Polène Temps plein
Join Our Team as Aftersales Manager

At Polène, we're passionate about delivering exceptional customer experiences. As our Aftersales Manager, you'll play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities:
  • Manage a team of Customer Care Representatives to ensure seamless customer interactions.
  • Oversee the repair process, ensuring timely and efficient resolution of customer issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with our atelier in Spain to ensure smooth communication and efficient repair processes.
  • Manage product exchanges, returns, and refunds in a timely and efficient manner.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Pilot and deploy our client compensation strategy.
Requirements:
  • At least 2 years of management experience in a customer-facing role.
  • Excellent problem-solving skills and ability to work autonomously.
  • Strong understanding of customer needs and preferences.
  • Fluency in French and English (written and spoken).
  • Excellent written and verbal communication skills.
  • Motivated, reliable, and rigorous individual with a passion for delivering exceptional customer experiences.
  • Ability to learn quickly and adapt to changing priorities.
  • Proactive and creative problem-solver.
  • Spanish language skills are a plus.
What We Offer:
  • A dynamic and creative work environment that values artisanal craftsmanship and passion.
  • Parisian offices in the heart of the 9th arrondissement.
  • Integration into new offices in the 2nd arrondissement from October 2024, with 3500m2 dedicated to our employees.
  • ClassPass subscription for fitness and wellness.
  • Exclusive access to Polène's sales events.
  • Preferred rates for you and your loved ones throughout the year.
  • 60% coverage of our ALAN health insurance.
  • Access to crèche networks People and Baby and Les Petits Chaperons Rouges.
  • SWILE restaurant card with a value of 10 euros, covered at 50% by Polène.
  • 50% reimbursement of your transportation ticket or a Mobility Durable allowance of 40 euros per month.
  • 8 RTT and 25 days of paid leave per year.

Polène is committed to promoting diversity and inclusion within our teams.


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