Aftersales Manager
il y a 4 jours
At Polène, we're passionate about delivering exceptional customer experiences. As our Aftersales Manager, you'll play a vital role in ensuring our customers receive top-notch service and support.
Key Responsibilities:- Manage a team of Customer Care Representatives to ensure seamless customer interactions.
- Oversee the repair process, ensuring timely and efficient resolution of customer issues.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with our atelier in Spain to ensure smooth communication and efficient repair processes.
- Manage product exchanges, returns, and refunds in a timely and efficient manner.
- Investigate and resolve customer complaints in a fair and timely manner.
- Pilot and deploy our client compensation strategy.
- At least 2 years of management experience in a customer-facing role.
- Excellent problem-solving skills and ability to work autonomously.
- Strong understanding of customer needs and preferences.
- Fluency in French and English (written and spoken).
- Excellent written and verbal communication skills.
- Motivated, reliable, and rigorous individual with a passion for delivering exceptional customer experiences.
- Ability to learn quickly and adapt to changing priorities.
- Proactive and creative problem-solver.
- Spanish language skills are a plus.
- A dynamic and creative work environment that values artisanal craftsmanship and passion.
- Parisian offices in the heart of the 9th arrondissement.
- Integration into new offices in the 2nd arrondissement from October 2024, with 3500m2 dedicated to our employees.
- ClassPass subscription for fitness and wellness.
- Exclusive access to Polène's sales events.
- Preferred rates for you and your loved ones throughout the year.
- 60% coverage of our ALAN health insurance.
- Access to crèche networks People and Baby and Les Petits Chaperons Rouges.
- SWILE restaurant card with a value of 10 euros, covered at 50% by Polène.
- 50% reimbursement of your transportation ticket or a Mobility Durable allowance of 40 euros per month.
- 8 RTT and 25 days of paid leave per year.
Polène is committed to promoting diversity and inclusion within our teams.
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