Technical Support Engineering Manager

il y a 2 semaines


Paris, Île-de-France Datadog Temps plein

About the Role:

We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in enabling our worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

Key Responsibilities:

  • Manage and develop a team of Technical Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 600+ integrations.
  • Act as the owner for your team's accountability and performance, partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
  • Ensure successful training and onboarding of new hires.
  • Guide the team through technical training, certificates, and additional learning and development needs.
  • Build out documentation and knowledge base articles for a variety of technologies.
  • Drive projects or initiatives to improve team productivity, process, or procedure.
  • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary.

Requirements:

  • Prior experience leading a team in a Technical Support center.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • Able to work a rotating schedule that requires weekend availability.
  • Prior technical experience in SaaS products in Observability or related technologies.

What We Offer:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.


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