Technical Account Manager

il y a 3 jours

Courbevoie, Île-de-France AWS EMEA SARL (France Branch) Temps plein
About the Role

AWS EMEA SARL (France Branch) is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for working closely with our customers to understand their business needs and provide technical guidance and support to help them achieve their goals.

Key Responsibilities
  • Develop trusting relationships with customers and understand their business needs and drivers
  • Utilize technical skills to solve difficult support issues and technical challenges
  • Understand operational parameters and troubleshooting process for customer issues and escalations
  • Advocate for customer needs to overcome adoption blockers and drive new feature development
  • Improve customer capabilities by running workshops, operations and architecture reviews
  • Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
  • Work with customers across all levels from developers through to C-Suite executives
  • Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented team of cloud technologists
  • Access to ongoing training and development opportunities
Requirements
  • 3+ years experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
  • Experience in operational services or support environment
  • Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry
  • Fluency in English and French Language
Preferred Qualifications
  • Technical internal enterprise or external customer-facing experience
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
  • Experience in influencing management stakeholders on technical, operational or business strategic decisions
  • Experience with AWS services and/ or other cloud offerings

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