ERP/MES Technical Support Specialist

il y a 4 semaines

VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer in Shanghai, China.

About the Role

  • As a Software Support Engineer, you will be responsible for responding to and resolving incoming customer and partner questions, inquiries, and problems received via phone, email, and service request through your knowledge of the software, troubleshooting, and problem-solving.
  • You will work with customers and partners to diagnose and solve any range of issues, including but not limited to: user education, bug reporting, back-end data analysis/troubleshooting, and working with R&D to improve the quality of the DELMIAWorks software.
  • You will document reported issues and create articles within our Knowledge Base regarding product functionality, usage, workarounds, methodology, and resolutions of common problems encountered.
  • You will log all customer/partner correspondence within proprietary 3DS software.
  • You will provide support for Oracle database installation, administration, and disaster recovery assistance to customers and for internally used databases.
  • You will perform other duties assigned.

Key Responsibilities

  • Self-sufficiently work to determine the source of, validate solutions for, and reproduce customer scenarios.
  • Use your knowledge of the software and systems to help our Customers' manufacturing production floor operators or financial teams to review and troubleshoot data or software issues to enable them to efficiently manage their inventory, production, shipments, and receiving while maintaining accurate records and audit trails.
  • Communicate and work with US-based Managers or User Success Engineers and other cross-company teams and time zones.
  • Collaborate with colleagues on cases through mentoring, brainstorming, and test completion to provide productive customer solutions and drive cases to closure.
  • Exceed initial response time and case resolution expectations by continually learning new features, updates, and processes within both the software and the department.
  • Share your knowledge of DELMIAWorks software portfolios to brainstorm and test software scenarios and creative solutions, mentor colleagues on back-end data analysis inquiries, including active involvement in cross-team troubleshooting of escalated issues.
  • Support our reputation as a company providing excellent quality software and support to our DELMIAWorks customers and partners.
  • Occasionally join in User Success department meetings or company town hall assemblies or watch replays.

Requirements

  • Bachelor's degree in a relevant field (Accounting, Business, Computer Science, Mathematics, Industrial Technology/Packaging, Consumer Packaging, or Electrical-, Industrial-, Mechanical-, Manufacturing-, Materials Engineering, etc.) required – work experience may be considered in lieu of a degree. High School diploma or GED required.
  • Be an avid problem solver with a strong desire to be in a customer-facing role.
  • Enjoy working across regions, time zones, and cultures.
  • Familiarity with Microsoft Operating Systems and applications.
  • Ability to autonomously define problems, collect data, establish facts, and draw valid conclusions in a fast-paced environment while delivering quality solutions under pressure.
  • Must communicate clearly both verbally and in writing.
  • Independent self-driven aptitude but also thrive within a collaborative team.
  • Laid-back working under pressure yet capable of delivering timely professional solutions.
  • Initiative to navigate situations requiring quick decisions when direction is not available.
  • Accountable to provide effective communication to keep relevant parties informed yet confident enough to acknowledge when help is needed.
  • Reliable, trustworthy, and committed to prioritizing tasks and timelines.
  • Detail-oriented with ability to prioritize and adjust in a dynamic environment.
  • English proficiency is required.
  • Mandarin Chinese proficiency is required.
  • Ongoing desire to actively pursue learning opportunities to build your skills and aid in your career development.

Preferred Skills

  • Successful completion of DELMIAWorks User Success Certification, demonstrating effective understanding of core EnterpriseIQ manufacturing and accounting modules along with a working knowledge of Oracle client/server and installation tools utilized for these products by DELMIAWorks required.
  • Prior experience delivering technical support for enterprise software.
  • Experience working in manufacturing, or within finance or cost accounting software, or systems network environment.
  • Experience working with Inventory Control, Quality Control, or Warehouse Management Systems.

What We Offer

  • Work for one of the biggest software companies in Europe.
  • Work in a culture of collaboration and innovation.
  • Opportunities for personal development and career progression.
  • Chance to collaborate with a multinational and multidisciplinary team.

  • ERP/MES Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock Your Potential with Dassault SystèmesJoin our team as a ERP/MES Technical Support Specialist and take the first step towards a rewarding career in customer support. As a key member of our team, you will be responsible for providing top-notch technical support to our customers and partners, ensuring their success with our DELMIAWorks software.Key...

  • ERP Technical Sales Specialist

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a key player in the ERP Technical Sales team.Role OverviewThis role will be the technical guru to work directly with the China GEO Brand Sales Manager covering all of China GEO locations and supporting partner sales, enablement as well as local customer...

  • ERP/MES Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a ERP/MES Technical Support Specialist, in a dynamic environment.Role Description & ResponsibilitiesAs a Software Support Engineer, you will respond to and resolve incoming customer and partner questions, inquiries, and problems received via various channels,...

  • Technical Support Specialist

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Technical Support Specialist Job DescriptionAbout Dassault Systèmes:At Dassault Systèmes, we are dedicated to providing innovative solutions that help our customers achieve their goals.About the Team:The Customer Support team is a critical component of our organization, providing timely and effective support to our customers. As a Technical Support...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers, managing work requests, and developing fixes or SQL scripts to resolve customer problems.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    il y a 2 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary contact between first/second line support and core engineering teams.Key responsibilities include:Providing support for internal and external customersManaging work requests that describe issues, software bugs or...

  • ERP Technical Sales Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a key player in the ERP Technical Sales landscape. In this role, you will be the technical guru to work directly with the China GEO Brand Sales Manager covering all of China GEO locations and supporting partner sales, enablement as well as local customer...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Role:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You will handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job SummaryThe Technical Support Specialist will be a key member of our team, providing technical support to internal and external customers. This role requires a strong analytical mind and excellent communication skills to resolve complex technical issues.Key ResponsibilitiesProvide technical support to internal and external customers via phone, email, and...

  • Technical Support Specialist

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Specialist will be a key member of our team, providing technical expertise to internal and external customers. This role requires a strong understanding of database systems, software applications, and technical troubleshooting.Key Responsibilities:Provide technical support to customers via phone, email, or chatDiagnose...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Technical Support Specialist is a technical expert who serves as the primary contact between first/second line support and core engineering teams. You handle work requests that have been routed for diagnosis and implementation while updating internal and external customers. The...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About Dassault Systèmes:We are a global leader in 3D design, engineering, and entertainment software. Our mission is to empower innovation and creativity by providing cutting-edge technology and solutions.About the Role:The Technical Support Specialist is a critical member of our team, responsible for providing top-notch support to our customers. You will...

  • ERP/MES Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Customer Support Specialist for DELMIAWorks in Shanghai, China.Role Description & ResponsibilitiesAs a Customer Support Specialist, you will respond to and resolve incoming customer and partner questions, inquiries, and problems received via phone, email,...

  • ERP Technical Sales Architect

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a technical expert for ERP solutions, in a dynamic and innovative environment.Role Description & ResponsibilitiesThis role will be the technical guru to work directly with the China GEO Brand Sales Manager covering all of China GEO locations and supporting...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our Patient Cloud team. As a key member of our support team, you will be responsible for providing technical expertise and support to our internal and external customers.Key ResponsibilitiesProvide technical support and guidance to customers and internal teamsManage and resolve...

  • ERP Technical Sales Specialist for Manufacturing Industry

    il y a 2 jours

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Unlock your potential with Dassault SystèmesWe are seeking an experienced ERP Technical Sales Architect to join our team in Chongqing, China.About the Role:This is a unique opportunity to work directly with the China GEO Brand Sales Manager covering all of China GEO locations and supporting partner sales, enablement as well as local customer needs.You will...

  • Technical Support Specialist

    il y a 4 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer is a key member of our team, responsible for providing expert technical support to our internal and external customers. This role requires a strong analytical mind, excellent communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Provide technical support for...

  • Technical Support Specialist

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    Job Summary:The Technical Support Specialist will be the primary contact between first/second line support and core engineering teams. This role involves handling work requests that have been routed for diagnosis and implementation, while updating internal and external customers.Key Responsibilities:Provide support for internal and external customersManage...

  • Technical Support Specialist

    il y a 3 semaines

    Vélizy-Villacoublay, Île-de-France Dassault Systèmes Temps plein

    About the Role:The Technical Support Engineer will be a key member of our team, providing technical expertise and support to our customers. This role requires a strong understanding of database systems, application development, and IT service delivery.Key Responsibilities:Provide technical support to internal and external customersManage work requests and...